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How to Adapt Your Retail Space for the Best Customer Experience

clagett retail space real estate

Make every inch of your retail space tailored to what your customer wants!

Owning a retail business is hard these days, and it’s more important than ever to convert those window shoppers into regular customers. Because more and more customers are turning into online-only shoppers, keeping up great customer service and offering great quality products are key. But one other aspect to consider is the overall layout of the retail space. While commercial retail spaces are usually small, you may feel dismayed at how you can possibly organize all of your stock. But the reality is that rearrangement is not that difficult to make your commercial space efficient, effective, and attractive all at the same time. Here’s how to best use your retail space to create a layout that customers can’t get enough of.

Think From a Customer Point of View 

When approaching how to revitalize the layout of your retail space, put yourself in the shoes of one of your customers. As a business owner, you should know what the customer wants more than anyone else in terms of product and target audience, but it may be difficult to gauge what it’s like as a customer physically interacting with the store itself. When you conceptualize yourself as a customer, you may pick up on areas that go unnoticed from a business owner’s perspective. For example, if a walkway is too narrow, or if there is an overwhelming number of products in one area. The retail space itself can also be an issue. Is it too drab or outdated? Remember, just because something works for the employees or owners doesn’t mean it has the same effect on customers. 

Consider How Tastes Change

In more recent years, the retail landscape has changed immensely from how it was even a decade ago. Therefore, it’s a good idea to go into some research into what makes a successful retail space successful. Usually, that will involve observation tactics of customers and trends in the industry you serve. For example, many customers have reduced attention spans while shopping because of the instantaneous nature of online shopping. Therefore, your retail space should be arranged to have products on full display and ready for purchase immediately after opening the door. 

Repurpose the Retail Space

Another good way to revitalize the retail space is to repurpose parts of the space that are not being used. For example, maybe turn a commonly-ignored corner into a well-designed place for decoration and storage using corner shelves. 

Trust the Professionals at Clagett Enterprises for Your Realty Needs

If you’re looking for an experienced property management company, the perfect realtor for your property, or a professional to assist you during your purchase of any home, you can rely on Clagett Enterprises. Clagett Enterprises is a full-service real estate company with almost 30 years of experience in the Frederick and Western Maryland area. For assistance with commercial sales, leasing, management, and development and consulting, contact us online or give us a call at 301-665-6009. To meet our team and see some of our beautiful homes, follow us on Facebook and Linkedin.

 

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